Ongoing HubSpot Support Options

Discover Hypha's flexible support options including subscriptions, pre-purchased blocks, and retainers to ensure your HubSpot implementation continues delivering results.

HubSpot Support Options

Implementing HubSpot is just the beginning. To maximize its value and adapt to evolving business needs, ongoing support and optimization are essential. We offer flexible options to ensure your HubSpot implementation continues to deliver results.

Support Options Overview:

Support Subscription

$250 per month base subscription includes one hour of support
Additional support billed at $250 per hour
Priority assistance for technical issues and questions
Regular check-ins to review performance
Direct access to HubSpot-certified specialists

Support Blocks

5-Hour Block: $1,125 ($225/hour) - 10% discount
10-Hour Block: $1,900 ($190/hour) - 24% discount
Flexible usage over a 12-month period
No monthly commitment
Detailed time tracking and reporting

Important Note: Cost of services is subject to change. Pricing was last updated March 5, 2025.

Support Services Included:

Technical Support

Troubleshooting and issue resolution
System updates and maintenance
Template and module management
Integration maintenance
Performance optimization

Strategic Guidance

Campaign planning and execution
Lead generation strategy optimization
Customer journey enhancement
Content strategy development
Analytics review and recommendations

Implementation Services

Workflow creation and optimization
Landing page and form development
Email marketing implementation
CRM customization as needs evolve
Reporting setup and refinement

Training & Enablement

New feature training as HubSpot evolves
New user onboarding for team changes
Advanced capability workshops
Best practice sharing
Custom documentation development

Which Option Is Right For You?

Choose Support Subscription when:

You have a generally self-sufficient team needing occasional help
Your HubSpot usage is stable with periodic updates
You want predictable monthly costs with scaling options
You value having consistent support resources

Choose Support Blocks when:

Your support needs are sporadic or project-based
You have planned HubSpot initiatives needing focused help
You prefer to pay only for support you actually use
You want the best possible hourly rate

Choose Marketing Retainer when:

You need comprehensive management of HubSpot marketing
Your internal resources are limited
You want strategic direction and execution from specialists
Your business is in growth mode requiring regular campaigns

HubSpot Support Options FAQ:

How quickly will I receive a response when I submit a support request?

For standard support subscription clients, we typically respond within 4-8 business hours, with most issues addressed within 24 hours. Urgent issues flagged as critical receive faster response, often within 1-2 hours during business hours.

What types of issues are covered under the support subscription?

Our subscription covers a wide range of assistance: troubleshooting technical issues, guiding your team through features, making minor updates to templates or workflows, addressing integration problems, and providing strategic recommendations.

Can I change my support plan as my needs evolve?

Absolutely. You can upgrade from a subscription to a retainer for more comprehensive help, switch from blocks to a subscription for predictable costs, combine approaches for specific projects, adjust retainer scope based on changing priorities, or even pause support during slower periods.